Frequently Asked Questions
Products & Quality Assurance
How do you ensure the parts I order will exactly match my vehicles?
We guarantee 100% precision matching to eliminate the risk of wrong parts. We utilize a powerful, continuously updated OE (Original Equipment) database. Simply provide the OE part number, vehicle VIN (Chassis number), or clear photos, and our technical experts will accurately identify the exact component you need before confirming the order.
What quality standards do your heavy-duty parts meet?
All our parts meet or exceed OEM (Original Equipment Manufacturer) standards. We only partner with top-tier factories (over 200 audited enterprises) that possess ISO/TS certifications and mature quality management systems. Every batch undergoes strict dimensional and performance testing before leaving the factory.
Do you offer a warranty on your parts?
We offer a standard warranty on our parts against manufacturing defects (warranty periods vary depending on the specific product category, such as engine parts vs. wear parts). If a part fails under normal working conditions due to a manufacturing flaw, we will provide a replacement or compensation.
What brands of trucks and machinery do you supply parts for?
We supply a comprehensive range of parts for major Chinese commercial vehicles and construction machinery brands, including SINOTRUK (Howo), Shacman, FAW, SANY, XCMG, Liugong, and more.
Can you provide customized packaging or OEM/ODM services?
Yes. For clients looking to build their own local brand, we offer customized packaging solutions (boxes, labels, and laser engraving on parts) subject to specific volume requirements.
Ordering & Procurement Process
What is your Minimum Order Quantity (MOQ)?
Because we specialize in One-Stop Consolidated Procurement, our MOQ is highly flexible. While individual factories might require large minimums, we can combine your smaller requests for various parts (e.g., filters, engine components, chassis parts) into a single, comprehensive order to meet overall shipping requirements.
How long is your typical production and delivery lead time?
For standard parts in our ready-to-ship inventory, we can dispatch within 3 to 7 days. For large bulk orders or parts requiring new production, the lead time is typically 15 to 30 days. We will provide an exact timeline along with your quotation.
Can I order samples before placing a bulk order?
Absolutely. We encourage sample testing so you can verify our premium quality and maximum torque capabilities firsthand. The sample cost can often be credited toward your first official bulk order.
How does your "One-Stop Consolidated Procurement" work?
Instead of negotiating with dozens of different factories, you send your entire purchasing list to us. We source the items, conduct a unified quality inspection, consolidate everything into one container, and ship it to you. This saves you immense communication time and drastically reduces international logistics costs.
How quickly can I expect a quotation after submitting an inquiry?
Our sales engineers will review your requirements and provide a comprehensive, transparent quotation within 24 to 48 hours.
Shipping, Logistics & Customs
What shipping methods do you offer?
We offer flexible global shipping options tailored to your urgency and budget. This includes Sea Freight (FCL and LCL) for bulk orders, Air Freight for urgent heavy parts, and Express couriers (DHL, FedEx, UPS) for lightweight components and samples.
What international trade terms (Incoterms) do you support?
We commonly operate under FOB (Free on Board), CIF (Cost, Insurance, and Freight), and CFR (Cost and Freight) terms. We can also accommodate EXW (Ex Works) if you prefer to handle all logistics, or DDP (Delivered Duty Paid) for certain regions.
How do you package heavy machinery parts to prevent transit damage?
Heavy machinery parts require robust protection. We use export-standard wooden cases, reinforced pallets, and heavy-duty corrugated boxes. Metal parts susceptible to moisture are treated with anti-rust oils and vacuum-sealed to ensure they arrive in pristine condition, regardless of the climate.
Do you provide all necessary customs clearance documents?
Yes, our logistics team handles all standard export documentation, including the Commercial Invoice, Packing List, Bill of Lading (B/L), and Certificate of Origin (e.g., Form E, CO). If your country requires specific pre-shipment inspection certificates (like SGS or PVOC), we will coordinate that for you.
Can I use my own designated freight forwarder?
Yes, absolutely. If you have a trusted freight forwarder in China, we are happy to work with them under FOB or EXW terms and will deliver the goods safely to their designated warehouse or port.
Payment & After-Sales Support
What are your standard payment terms?
Our standard payment term is T/T (Telegraphic Transfer): a 30% deposit upon order confirmation, and the 70% balance before shipment or against the copy of the Bill of Lading. For very large orders or long-term partners, we can also accept L/C (Letter of Credit) at sight.
Do you offer discounts for first-time buyers or large volume orders?
Yes! To help new partners experience our quality with lower risk, we offer a 10% discount on your first order. For our long-term partners, we provide tiered volume pricing to ensure you remain highly competitive in your local market.
What happens if a part is damaged during shipping or is defective?
We uphold our "Right Support" promise. If you receive a damaged or defective part, simply provide us with photos or a video of the issue along with the part number. Our technical team will investigate immediately, and we will arrange a replacement, credit, or refund in your next shipment.
Do you provide technical support for installation or troubleshooting?
Yes. Heavy trucks and construction machines are complex. Our technical experts are available to assist you with application matching, installation guidance, and basic troubleshooting to ensure your equipment gets back to work safely and efficiently.
How do we build a long-term partnership with TRUXTOR?
We view our clients as partners, not just buyers. By communicating your local market demands and fleet requirements, we can help you build a customized product line, forecast inventory needs, and lock in stable pricing. We are committed to growing alongside your business for years to come.